Privacy Policy

28, DEC, 2020

ProxyMaster is a global company and committed to protecting your privacy. This Privacy Policy describes how ProxyMaster("ProxyMaster", "we" or "us") controls ("collect", "use", "disclose" or "protect") our users' ("your") personal data and how can our users control their data. This Policy applies to all services (collectively as the "Service") offered by ProxyMaster (Software versions like Windows, Mac, Android, iOS, Linux and others) and ProxyMaster official websites.

Your consent is the legal basis for data collecting and processing. By visiting or using the Service, you consent to the terms set forth in this Privacy Policy.

As an internet privacy & security service provider, we make sure your privacy is our primary concern, and we will be 100% transparent with our users. We believe the relationship between the users and us is built on trust, and trust is built on the truth. To offer better clarity for you, let's start with three points:

We do not log how you utilize VPN connection, which means we do not see the applications, service or websites you use personally while connected to our Service nor do we store them.

We do not store your original IP address or the server IP address that you connect to which means we cannot share it to anyone no matter what happened.

We will not sell, use, or disclose any personal data to third parties not mentioned in this Privacy for any purpose.

Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class VPN service at scale. We designed our systems to not have sensitive data about our customers; even when compelled, we cannot provide data that we do not possess.

Categories of Personal

Data, How & Why(Include the data over the past 12 months)

ACCOUNT DATA

Such as registration date, email address (only if you choose to sign up with an email), subscription status (only if you make the purchase);

This data is automatically collected during actions including registration, purchase. It is strictly used for the user-support purpose.

VPN USAGE DATA

Such as the connection timestamp, choice of the protocol, network type and error report; This data is automatically collected during VPN connection and is used for troubleshooting & VPN service optimization only.

STATUS DATA

Such as your device information, app version, data usage and geolocation(only city-level) This data is automatically collected when you open and use ProxyMaster and it helps us to better understand our users and product planning, to further improve the user experience and user satisfaction.

PAYMENT DATA

Such as payment method, transaction ID (or reference ID) and timestamp; This data is automatically collected by us when you make a purchase and is used for user support and troubleshooting only. Virtually, more information including geolocation, cardholder last name and last four digits of the Credit card may be collected independently by a third-party payment platform which is separated from our internal system.

OTHER INFORMATION

Defense data: when you try to sign in or sign up on our site, we may collect your original IP address which is deleted automatically in 5 minutes to prevent Brute force. We cannot see the IP address or download it during that period.

Analysis data: such as sites visited via our servers from all users, it is anonymous aggregated data mixed from our tens of millions users which is non-identifying. we do not attribute any website visit or app usage to any specific user.

Feedback records: only if you use ProxyMaster Customer service chat system or you send e-mails to our official support e-mail address to feedback the problems you encounter, then the we will record your feedback to provide solutions.

Application control: For those who use the application control function, this function will require ProxyMaster to access your inventory of installed apps. Please noted that we do not log that information.

ProxyMaster uses your personal information only for the purposes listed in this Privacy Policy, and we do not sell your personal information to third parties.

Data Retention

We retain essential data such as account data, status data, payment data and feedback records to maintain the Service, unless you request a deletion.

Besides, VPN usage data will be kept for LESS THAN 48 HOURS for the purpose of user-support and then automatically erased from our system permanently after that period.

We store your Personal Data only as long as it is necessary for the purposes for which it is collected, to provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws. We erase or destroy the records containing Personal Data when they are no longer required; this will be done in ways that will ensure your continued privacy.

Data Control

ProxyMaster is the Data Controller of the information you provide us.

Data Transfer

We store our users' information on servers within the EU while we are a Hong Kong company. Though most of the calculations are automatically done in the cloud, we may need to access users' data internationally when necessary (e.g., when user support is required). Please be aware that Hong Kong may not have the same level of data protection as the European Economic Area, however our collection, storage and use of your personal data will continue to be governed by this Privacy Policy.

Data Security

We are committed to protecting our users' personal data as we have various technical and organizational measures in places to ensure, e.g., our system will erase the user's original IP addresses automatically if any, and only our authorized employees have the access to the data.

ProxyMaster uses exceptionally strong safeguards to protect the privacy of all our records, including your Personal Data. We implement physical, business and technical security measures. These strong safeguards are designed to prevent unauthorized access, disclosure, loss, theft, copying, use or modification to your Personal Data.

Cookies

We use the following cookies to help us provide better services on our websites: Cookies: These cookies store your preference, logins on our site to provide you a fluid experience and will be erased when you close your browser.

Google Analytics: The tool uses a series of cookies to collect information and generate a report on website usage statistics, but does not disclose any personally identifiable information. You may change your browser or devices' settings to disable or refuse certain cookies on our site. Please note that disables certain cookies may result in inaccessibility of our services on the websites.

Third-Party Websites

The Site may contain links to external websites that do not fall under ProxyMaster’s domain. ProxyMaster is not responsible for the privacy practices or content of such external websites.

Consent and Age Restrictions

By using the Site, Content, Apps, Software, or Services, you agree to have your information handled as described in our Terms of Service and Privacy Policy.

We do not log information from children under 18 intentionally as the Service is not direct to anyone under the age of 18. DO NOT USE the Service if you are not of legal age.

How to Exercise the Right to Access, Rectification, Deletion, and Restriction Send an email to [email protected]

You can use the contact ways to request access to, receive, restrict, or request deletion or rectification of Personal Data held about you by ProxyMaster.

To protect your privacy, ProxyMaster requires you to login to your account with a username and password before granting you access to or allowing you to make any changes to your Personal Data. ProxyMaster makes good faith efforts to provide you with the ability to delete your Personal Data, however there may be circumstances in which ProxyMaster is unable to delete all your Personal Data. For example, we are unable to delete it where we are legally required to keep it, including where we need it to continue to offer you the service.

If ProxyMaster determines that your Personal Data cannot be deleted, we will explain why and provide a contact for further inquiries.

If you have any questions about our privacy practices, this Privacy Policy, please contact ProxyMaster by email at [email protected] We will address your concerns and attempt to resolve any privacy issues in a timely manner.

Users in the European Union ProxyMaster is committed to user privacy globally, and our existing practices reflect that through minimal collection of data and ensuring users have control over their personal information. The General Data Protection Regulation (GDPR) of the European Union (EU) requires us to outline those practices in a specific manner for users in the EU.

In line with the GDPR, we collect and process the data outlined in this Privacy Policy on one of the following bases, depending on the circumstances: 1.For the purposes of fulfilling our contractual obligations to users, including: Providing users with the Services and Apps they have requested. Managing user subscriptions and processing payments. Providing customer support.

2.For a legitimate interest associated with the operation of our business, including: Enhancing the quality, reliability, and effectiveness of our Site, Services, and Apps. Communicating with customers to provide information and seek feedback related to our Services and Apps. With the consent of users, which users can withdraw at any time.

You can exercise your rights under the GDPR to access, transfer, correct, delete, or object to the processing of your personal information by contacting us at [email protected]

Changes to the Privacy Policy

We may need to change our Privacy Policy from time-to-time and all updates will be posted online, consistent with applicable privacy laws and principles. Your continued use of our Site or Services after the effective date of such changes constitutes your acceptance of our Privacy Policy. We will post an effective date at the top of the page for your convenience.

How to Contact US

If you have any questions regarding our Privacy Policy and how we handle your information, please feel free to contact us at the following email address: [email protected]

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