28, DEC, 2020
how ProxyMaster("ProxyMaster", "we" or "us") controls ("collect", "use", "disclose" or "protect") our
users' ("your") personal data and how can our users control their data. This Policy applies to all services
(collectively as the "Service") offered by ProxyMaster (Software versions like Windows, Mac, Android,
iOS, Linux and others) and ProxyMaster official websites.
Your consent is the legal basis for data collecting and processing. By visiting or using the Service, you
As an internet privacy & security service provider, we make sure your privacy is our primary concern, and we
will be 100% transparent with our users. We believe the relationship between the users and us is built on
trust, and trust is built on the truth. To offer better clarity for you, let's start with three points:
We do not log how you utilize VPN connection, which means we do not see the applications, service or
websites you use personally while connected to our Service nor do we store them.
We do not store your original IP address or the server IP address that you connect to which means we cannot
share it to anyone no matter what happened.
We will not sell, use, or disclose any personal data to third parties not mentioned in this Privacy for any
Our guiding principle toward data collection is to collect only the minimal data required to operate a
world-class VPN service at scale. We designed our systems to not have sensitive data about our customers;
even when compelled, we cannot provide data that we do not possess.
Categories of Personal
Data, How & Why（Include the data over the past 12 months）
Such as registration date, email address (only if you choose to sign up with an email), subscription status
(only if you make the purchase);
This data is automatically collected during actions including registration, purchase. It is strictly used
the user-support purpose.
VPN USAGE DATA
Such as the connection timestamp, choice of the protocol, network type and error report;
This data is automatically collected during VPN connection and is used for troubleshooting & VPN service
Such as your device information, app version, data usage and geolocation(only city-level)
This data is automatically collected when you open and use ProxyMaster and it helps us to better
our users and product planning, to further improve the user experience and user satisfaction.
Such as payment method, transaction ID (or reference ID) and timestamp;
This data is automatically collected by us when you make a purchase and is used for user support and
Virtually, more information including geolocation, cardholder last name and last four
digits of the Credit card may be collected independently by a third-party payment platform which is
from our internal system.
Defense data: when you try to sign in or sign up on our site, we may collect your original IP address which
deleted automatically in 5 minutes to prevent Brute force. We cannot see the IP address or download it
Analysis data: such as sites visited via our servers from all users, it is anonymous aggregated data mixed
our tens of millions users which is non-identifying. we do not attribute any website visit or app usage to
Feedback records: only if you use ProxyMaster Customer service chat system or you send e-mails to our
official support e-mail address to feedback the problems you encounter, then the we will record your
Application control: For those who use the application control function, this function will require
ProxyMaster to access your inventory of installed apps. Please noted that we do not log that information.
sell your personal information to third parties.
We retain essential data such as account data, status data, payment data and feedback records to maintain
Service, unless you request a deletion.
Besides, VPN usage data will be kept for LESS THAN 48 HOURS for the purpose of user-support and then
automatically erased from our system permanently after that period.
We store your Personal Data only as long as it is necessary for the purposes for which it is collected, to
provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business
purposes, enforce our agreements, and comply with applicable laws. We erase or destroy the records
Personal Data when they are no longer required; this will be done in ways that will ensure your continued
ProxyMaster is the Data Controller of the information you provide us.
We store our users' information on servers within the EU while we are a Hong Kong company. Though most of
calculations are automatically done in the cloud, we may need to access users' data internationally when
necessary (e.g., when user support is required). Please be aware that Hong Kong may not have the same level
data protection as the European Economic Area, however our collection, storage and use of your personal data
We are committed to protecting our users' personal data as we have various technical and organizational
in places to ensure, e.g., our system will erase the user's original IP addresses automatically if any, and
our authorized employees have the access to the data.
ProxyMaster uses exceptionally strong safeguards to protect the privacy of all our records, including your
Data. We implement physical, business and technical security measures. These strong safeguards are designed
prevent unauthorized access, disclosure, loss, theft, copying, use or modification to your Personal Data.
We use the following cookies to help us provide better services on our websites:
Cookies: These cookies store your preference, logins on our site to provide you a fluid experience and will
erased when you close your browser.
Google Analytics: The tool uses a series of cookies to collect information and generate a report on website
usage statistics, but does not disclose any personally identifiable information.
You may change your browser or devices' settings to disable or refuse certain cookies on our site. Please
that disables certain cookies may result in inaccessibility of our services on the websites.
The Site may contain links to external websites that do not fall under ProxyMaster’s domain.
is not responsible for the privacy practices or content of such external websites.
Consent and Age Restrictions
By using the Site, Content, Apps, Software, or Services, you agree to have your information handled as
We do not log information from children under 18 intentionally as the Service is not direct to anyone under
age of 18. DO NOT USE the Service if you are not of legal age.
How to Exercise the Right to Access, Rectification, Deletion, and Restriction
Send an email to [email protected]
You can use the contact ways to request access to, receive, restrict, or request deletion or rectification
Personal Data held about you by ProxyMaster.
To protect your privacy, ProxyMaster requires you to login to your account with a username and password
before granting you access to or allowing you to make any changes to your Personal Data. ProxyMaster
good faith efforts to provide you with the ability to delete your Personal Data, however there may be
circumstances in which ProxyMaster is unable to delete all your Personal Data. For example, we are unable
delete it where we are legally required to keep it, including where we need it to continue to offer you the
If ProxyMaster determines that your Personal Data cannot be deleted, we will explain why and provide a
contact for further inquiries.
email at [email protected] We will address your concerns and attempt to resolve any privacy issues
Users in the European Union
ProxyMaster is committed to user privacy globally, and our existing practices reflect that through
collection of data and ensuring users have control over their personal information. The General Data
Regulation (GDPR) of the European Union (EU) requires us to outline those practices in a specific manner for
users in the EU.
bases, depending on the circumstances:
1.For the purposes of fulfilling our contractual obligations to users, including:
Providing users with the Services and Apps they have requested.
Managing user subscriptions and processing payments.
Providing customer support.
2.For a legitimate interest associated with the operation of our business, including:
Enhancing the quality, reliability, and effectiveness of our Site, Services, and Apps.
Communicating with customers to provide information and seek feedback related to our Services and Apps.
With the consent of users, which users can withdraw at any time.
You can exercise your rights under the GDPR to access, transfer, correct, delete, or object to the
your personal information by contacting us at [email protected]
with applicable privacy laws and principles. Your continued use of our Site or Services after the effective
the page for your convenience.
How to Contact US
contact us at the following email address: [email protected]